Sea FishFrequently Asked Questions (FAQs)
Your seafood questions — answered clearly
🛒 Ordering & Payments
Placing an order is simple and takes only a few steps:
Choose your city: Start by selecting your city (e.g., Karachi or Lahore) from the homepage. This helps us show available products and delivery options for your area.
Browse products: Navigate through the seafood categories — such as Sea Fish, Freshwater Fish, Crabs, Lobsters, Prawns, or Boneless Items.
Select your seafood: Click on any product to view its details, including price, availability, and weight options.
Choose cutting options: Many seafood items allow you to select your preferred cutting style (whole, fillet, steak, boneless, etc.) or enter special instructions.
Add to cart: Select the weight (in kg) and cutting type, then click “Add to Cart.”
Proceed to checkout: Review your cart and click “Checkout.” Enter your name, address, contact number, delivery instructions (if any), and payment method.
Confirm and place order: Once all details are entered, place your order. You’ll receive a confirmation via email or SMS.
Track order: You can track your order or follow up via WhatsApp with your order number.
✅ Tip: You can also mention specific cleaning or marination preferences in the special instructions box during checkout.
No, you don’t need to create an account to place an order. You can complete your purchase as a guest. However, creating an account offers benefits like:
Tracking previous orders
Saving your delivery address for faster checkout
Getting personalized recommendations
Receiving notifications for promotions or new arrivals
Creating an account takes less than a minute and helps simplify your future purchases
Yes, you can modify your order, but only before 4:00 AM on the day of delivery (especially for Karachi). After this time, processing begins at our cutting unit and changes may not be possible.
To request a modification:
Contact us via WhatsApp or phone with your order number.
Mention the changes you’d like (e.g., weight update, cutting change, item replacement).
Our team will confirm the update or suggest alternatives if your request can’t be accommodated.
Orders can be cancelled before they enter processing (typically by 4:00 AM on the delivery day). After this, cancellations may not be possible due to the perishable nature of seafood.
To cancel:
Contact customer support via phone or WhatsApp.
Provide your order number.
If payment has already been made, our team will initiate a refund as per the refund policy
Yes, we offer WhatsApp ordering for convenience. Here’s how it works:
Send us a message with your name, delivery address, and your desired seafood items.
Mention quantities, cutting styles, and preferred delivery date.
Our team will respond with the total bill and payment options.
Once confirmed, your order will be processed and delivered as scheduled.
📞 For faster support, save our WhatsApp number in your contacts and mention your city in the first message.
Yes, some seasonal or high-demand seafood items may not be available every day, but you can pre-order them. Here’s how:
Contact us to check estimated availability.
If the item will be available soon, we’ll add your name to a pre-order list.
Once it's in stock, we’ll notify you and schedule your delivery.
Pre-orders for special items may require 1–2 days advance notice, especially for items like lobster, slipper, or squid.
We currently support the following payment methods:
Cash on Delivery (COD): Available in Karachi and Lahore.
Bank Transfer: Available for all cities, especially required for railway station delivery and prepaid orders.
EasyPaisa/JazzCash: Upon request, available in some areas.
Advance Payment: Mandatory for orders outside Karachi & Lahore or large custom orders.
Bank details and confirmation instructions are shared via WhatsApp after placing the order.
No. Cash on Delivery (COD) is only available in:
Karachi
Lahore (within selected zones)
For all other cities, we require advance payment through bank transfer or jazzcash before processing the order. This helps avoid delays or spoilage during outstation deliveries
Yes. We provide special pricing or custom deals for:
Restaurants, caterers, and event organizers
Regular or repeat customers ordering large quantities
Customers placing bulk or party-size orders (e.g., 10+ kg)
To inquire about bulk discounts, contact us directly with your requirements, and our sales team will prepare a custom quote.
Absolutely. You can place an order and have it delivered to a friend, family member, or client. During checkout:
Enter their name, address, and contact number in the shipping information.
Mention that you’re placing the order on their behalf in the notes section.
If you want to keep it a surprise or include a note, just let us know.
This is a great option for gifting seafood, especially for birthdays, events, or Ramadan hampers.
🚚 Delivery & Shipping
We currently offer two types of delivery:
Home Delivery: Available in Karachi and Lahore. Orders are delivered directly to your doorstep.
Station Delivery (Other Cities): For cities like Islamabad, Rawalpindi, Multan, Hyderabad, Sukkur, etc., we offer delivery via railway cargo or courier services. You will need to pick up the parcel from the designated station or drop-off point.
We’re expanding gradually. For updated coverage or custom delivery requests, feel free to contact our team on WhatsApp.
Yes, we deliver outside Karachi in two ways:
Lahore: Through our dedicated delivery partners, usually within 3–6 working days.
Other Cities (e.g., Islamabad, Faisalabad): Delivery is made to your nearest railway station or bus terminal. Prepayment is required for these orders.
Our packaging ensures the seafood remains fresh during transit.
Delivery time depends on your location:
Karachi: Usually within 24–48 hours of order placement
Lahore: Between 3–6 working days depending on availability
Other Cities: Once payment is confirmed, shipping typically takes 2–4 days via railway or courier cargo, depending on train/courier schedules
Note: Orders are processed early morning (usually between 4–6 AM), so timing your order a day in advance is recommended.
As of now, our delivery charges are:
Karachi (Standard): Rs. 300
Karachi (Bahria Town): Rs. 600
Lahore: Rs. 600
Other Cities (Railway Station Delivery): Rs. 1500 or based on packaging weight
Cooked Items (within Karachi): Charges may vary based on location and time
Free delivery may apply on special promotions or minimum order values (e.g., Rs. 9,999 and above but only for karachi). Charges may change depending on packaging size and weight.
Currently, we do not offer exact time-slot delivery, especially for uncooked seafood, as delivery depends on:
Cutting unit schedule
Product landing and availability
Delivery route planning
However, you can mention your preferred time range (e.g., after 5 PM), and we’ll try our best to accommodate your request. For cooked food, we offer deliveries between 8 PM to 1 AM in Karachi.
If you miss your delivery:
Our rider will attempt to contact you at the provided number.
If unreachable, the order may be rescheduled or returned (in some cases, especially with perishable seafood, return may not be possible).
If you're not available, please inform our team in advance and provide an alternative contact number or person to receive the delivery.
📦 We recommend staying available during your estimated delivery window, especially for uncooked seafood.
We follow a strict cold chain protocol:
Karachi deliveries are made using temperature-controlled motorbike boxes.
Outstation orders are packed in insulated thermopore boxes, wrapped in airtight plastic, and packed with ice gel packs or dry ice if needed.
Seafood is never stored overnight unless pre-ordered for next-day dispatch with customer consent.
We also cut and pack seafood just before delivery, ensuring you get the freshest product possible.
Yes, but only for selected areas in Karachi, and only when:
The item is available in the market
The order is placed before 12:00 PM
Delivery capacity allows it (depending on route planning)
Same-day delivery is not guaranteed but can be requested via WhatsApp or during checkout notes. Cooked seafood may be available same evening if ordered by 6 PM.
Yes, we offer free delivery under these conditions:
Karachi orders above Rs. 9,999
During specific promotions (e.g., Eid deals, Ramadan offers)
Occasionally for new customers or loyalty program members
Otherwise, standard delivery charges apply. Discounts or free delivery offers are clearly shown during checkout or in our banners.
Yes. For cities outside Karachi and Lahore, we offer delivery to your nearest railway station using fast, cold-chain cargo.
How it works:
You place and pay for the order in advance
We pack the seafood in secure, insulated boxes
Your parcel is sent on the earliest available train
You collect it from the station based on the provided tracking info
Our team will guide you with the tracking number and train schedule. Delivery charges apply based on city and box size.
🐟 Product Information
Our seafood is primarily wild-caught directly from the Arabian Sea, ensuring natural taste, superior quality, and freshness. Species such as pomfret, snapper, tuna, and kingfish are caught daily from Karachi Fish Harbor.
For freshwater fish like Rohu, Mori, and Tilapia, we also source from clean, regulated fish farms within Pakistan where quality and hygiene are strictly monitored.
We clearly label the source of each item on our product page so you always know what you're buying.
We source all seafood directly from trusted suppliers and auction points at the Karachi Fish Harbor — one of Pakistan’s largest seafood hubs. We also work with:
Local boats operating in Gwadar, Pasni, and Ormara
Trusted fish farms for select freshwater species
Seasonal supply lines for items like squid, oysters, and prawns
This allows us to offer a wide selection of freshly caught seafood with full traceability and consistent availability.
Not all seafood is available throughout the year. Availability depends on seasonal fishing cycles, weather conditions, and catch volume. For example:
Squid and octopus are more common from September to March
Pomfret and kingfish are usually caught year-round, but may vary in size
Lobsters and crabs are seasonal and in high demand during winter.
Sea Fish are caught from the ocean (saltwater) and include species like Pomfret, Tuna, Kingfish, and Snapper. These fish generally have a firm texture and bold flavor.
Freshwater Fish come from rivers, lakes, or ponds and include species like Rohu, Tilapia, and Mori. These are typically milder in flavor and softer in texture.
Choosing between them depends on your taste preference and the type of dish you're preparing. Both types are available in raw and marinated form.
Yes. All fish are:
Scaled (if needed)
Cleaned internally (guts removed)
Washed with clean, filtered water
Cut as per your selected style (e.g., steak, fillet, boneless)
We do not deliver uncleaned fish unless specifically requested. You can also leave cutting instructions during checkout to guide our team.
Currently, we do not deliver live seafood due to transportation and handling limitations. However, all seafood is processed the same day it's caught or received from the harbor to maintain peak freshness.
If you need special items like live crabs or lobsters for events or bulk supply, you can contact us directly, and we’ll try to arrange a custom order.
Yes. All prawns are:
Properly cleaned
Head removed (if selected)
Shell-on or shell-off (based on your choice)
Deveined carefully to ensure hygiene and taste
We also offer prawns in different sizes (Small, Medium, Large, Jumbo) and can pack them with or without tails depending on your cooking need.
Seafood is priced and sold by weight (in kilograms or grams), which is the standard in the industry. However, some items — like whole crabs, lobsters, or large fish — are listed with approximate size and pieces per kg.
If you're unsure how many pieces you’ll get, you can message us before placing the order, and we’ll guide you based on current catch sizes.
Yes! We offer combo boxes and value packs, especially during festive seasons or promotions. These may include:
Mix of fish fillets, prawns, and crabs
Pre-marinated ready-to-cook sets
Boneless fish and spice kits
Weekly family packs or bulk deals
You can find them in our website or watch for banners highlighting new offers.
No, we currently do not offer any imported seafood. All our products are 100% locally sourced from trusted suppliers and fishers within Pakistan.
Our seafood is caught directly from the Arabian Sea and inland freshwater farms, ensuring freshness, sustainability, and full traceability. We take pride in supporting local fishermen and the Pakistani seafood industry.
If in the future we add any imported items, they will be clearly labeled as such on the product page.
🔪 Cutting & Cleaning
We offer a variety of professional cutting options tailored to different seafood types. When placing your order, you can choose from:
Whole (cleaned) – Fish is gutted, scaled (if needed), but left whole
Steak Cut – Fish is sliced into circular or cross-section steaks (ideal for frying or grilling)
Fillet Cut – Boneless, flat slices of meat from both sides of the fish
Boneless Cubes – Small, even cubes with all bones removed
Headless or Tail-off – Available for prawns and select fish
You’ll find available options for each item on its product page. You can also leave special instructions in the comments box during checkout.
Yes, absolutely. We provide boneless cutting for a wide range of fish.
Boneless cutting is a popular choice for families with children, elderly members, or those who prefer convenience. Just select the “Boneless” option on the product page, or mention it during checkout.
Please note: boneless cutting results in a lower net weight due to trimming and bone removal.
Yes, we offer full fillet cuts — perfect for baking, pan-frying, or grilling. A fillet is a flat, boneless cut taken from both sides of the fish, with skin-on or skin-off depending on the species.
All fillets are cleaned thoroughly and packed hygienically to preserve freshness.
Yes. All seafood is cleaned thoroughly before delivery. Unless requested otherwise:
Heads are cleaned (gills and internal organs removed)
Tails are trimmed or left intact based on the cut
For prawns, headless options are also available
If you’d like to keep the head for cooking (e.g., for soups), simply leave a note while placing your order.
Yes, you can fully customize how you want your seafood cut. During checkout, you’ll see a "Special Instructions" box where you can:
Mention exact cutting style
Ask for fish pieces with or without skin
Request specific thickness for steaks or fillets
Ask for split head, tail cut, or inner bones removed
Our team reads each instruction carefully and prepares your order as close to your preference as possible.
Yes, we offer prawns in the following forms:
With head & shell (whole)
Headless & shell less
Headless with shell
- Headless & shell less with tail on
- Fully cleaned (headless, shelled, and deveined)
Yes, we are currently building a Cutting Guide section on our website where you can:
View images of different cutting styles
Understand which style is best for each cooking method
Choose the most suitable option confidently while ordering
This guide will be visible on every product page and is especially helpful for new buyers.
Yes. We offer cleaned and cut crabs for your convenience. You can choose:
Whole crab (uncleaned)
Cleaned (with shell removed)
Cut into halves or quarters for curry or gravy
Crabs are cleaned by removing the gills and internal parts, then rinsed thoroughly. Just mention your preferred style when ordering.
No, we do not charge anything extra for cutting. All basic cutting services — including fillet, steak, boneless, cleaned whole fish, and prawn cleaning — are completely free of charge and included in the product price.
We believe in providing full value to our customers without hidden costs. You can choose your preferred cutting style at no additional cost when placing your order.
❄️ Storage & Freshness
Our seafood is sourced fresh daily from the Karachi Fish Harbor and trusted suppliers. We never use preserved or old stock. Once the seafood is received:
It's cleaned and processed on the same day
Packed in hygienic, food-grade materials
Delivered directly to you with cold-chain handling
For cities outside Karachi, seafood is dispatched on the day of arrival or catch and packed with insulation and cooling packs to maintain freshness during transit.
For Karachi and nearby areas, seafood is delivered chilled, not frozen, ensuring you get it as fresh as possible. We pack it immediately after cleaning and cutting to preserve its natural texture and taste.
For outstation orders, seafood is lightly frozen for safe transport. It is packed in insulated thermopore boxes to maintain temperature for several hours until you receive it. No artificial preservatives or long-term freezing is used.
Once you receive your seafood:
If using the same day: Keep it in the refrigerator (0–4°C)
If using after 1–2 days: Place it in an airtight container and refrigerate
For longer storage: Freeze the seafood immediately, preferably in sealed zip-lock or vacuum bags
For marinated items, always refrigerate and consume within 1–2 days for best flavor.
📦 Pro Tip: Avoid leaving seafood at room temperature for more than 30 minutes.
Fresh seafood can typically be stored in the fridge for:
Raw fish: Up to 24–48 hours
Cooked seafood: Up to 3 days
Marinated seafood: 1–2 days (depending on ingredients)
Always store seafood in an airtight container or wrap it tightly with cling film. If you don’t plan to use it soon, freezing is a safer option to retain quality.
We do not recommend refreezing seafood that has already been thawed, especially if it has reached room temperature. Refreezing can affect:
Taste and texture
Nutritional value
Safety (increased risk of bacterial growth)
If you must freeze, do it immediately after delivery while the seafood is still cold. Once thawed, use it within 24 hours and avoid freezing again.
Spoiled seafood usually has one or more of the following signs:
Strong, sour, or ammonia-like smell
Discoloration (greyish or dull flesh)
Sticky, slimy surface
Soft or mushy texture
Always inspect seafood before use. If you notice any of the signs above, it’s better to discard it. When stored properly and used in time, your seafood should remain safe and delicious.
No. We never use chemical preservatives or artificial additives in any of our seafood products. All seafood is:
Naturally cleaned and cut
Delivered fresh or lightly frozen
Packed using only ice, ice gels, or dry ice when needed
Our goal is to provide seafood in its purest, healthiest form, without unnecessary processing.
In Karachi and Lahore, seafood is generally packed in clean, food-grade plastic bags, not vacuum packed — to preserve freshness without compressing the meat.
For outstation orders, we use airtight and insulated packaging to maintain cold temperature, and vacuum sealing is provided on request (for an extra layer of safety during long travel). If you require vacuum packing, please inform us while placing your order.
- Karachi & Lahore: Seafood arrives chilled (freshly processed, not frozen)
Other Cities: Seafood may arrive lightly frozen or semi-frozen, depending on transit time and packaging type
Either way, freshness is guaranteed. Our packaging is designed to retain cold temperatures for hours, whether you receive it at home or at the railway station.
Yes, all seafood is delivered with proper temperature control. Depending on location:
Karachi/Lahore: Ice packs are added only if needed for longer routes or weather conditions
Other Cities: All orders include ice within thermopore boxes for freshness and safe travel
We monitor packaging requirements based on current weather and distance so your seafood stays in perfect condition until it reaches you.
📦 Packaging & Safety
Our seafood is packaged with care, hygiene, and freshness in mind:
Inner packaging: Food-grade plastic or vacuum-sealed pouches to prevent leakage
Outer packaging: Sturdy thermopore or insulated boxes
Cooling: Ice or dry ice (for outstation deliveries)
Each order is tightly sealed to ensure there’s no contamination, odor, or leakage during transport.
Yes, our packaging is specifically designed for long-distance and outstation orders. We use:
Thick thermopore boxes to insulate the seafood
Ice to keep it chilled for 8–12 hours or longer
Leak-proof, sealed pouches to prevent mess or spoilage
We’ve tested our packaging in real-world conditions — seafood remains safe and fresh during transit, even to cities like Islamabad, Faisalabad, and Peshawar.
Outstation orders are packed in thick, insulated thermopore boxes lined with:
Ice (weather dependent)
Additional inner plastic wrap to prevent water leakage
Labeling with customer info and product details
These boxes are lightweight yet strong, and suitable for shipping.
Yes, in many cases. Our thermopore can be reused for:
Temporary storage of chilled items
Carrying items on picnics or road trips
Household use (plant trays, ice storage, etc.)
However, we encourage you to dispose of plastic liners responsibly and avoid reusing seafood packaging for dry food.
We use cold chain packing techniques, including:
Ice: Slow-release cooling agents that keep seafood chilled for hours
Thermopore insulation: Prevents outside heat from entering
Quick dispatch: Orders are packed and shipped early morning or late evening for optimal temperature.
While we don’t yet offer real-time packaging tracking, we do:
Confirm packaging completion via WhatsApp before dispatch
Send images (on request) showing your seafood, cutting, and packaging
Provide estimated delivery timing and courier/train info (for outstation orders)
This keeps customers fully informed before the order leaves our facility.
We take all precautions to avoid this, but in the rare case your packaging is:
Damaged
Leaking
Not cold inside
Please take clear photos of the issue immediately and contact us within 1 hour of receiving your order. We'll investigate and deal with it depending on the situation.
Customer satisfaction and food safety are our top priorities.
We're actively working on eco-friendly packaging alternatives, and you may request minimal packaging during checkout if:
You're collecting your order in person
You’re using it immediately and don’t need gel packs or insulation
You prefer less plastic waste
Please note: minimal packaging reduces seafood’s cooling duration, so use it only if you're nearby or receiving the order quickly.
Absolutely. We offer custom packaging options for:
Gifting seafood boxes
Event catering (cleaned, labeled, and portioned)
Restaurant or bulk supply orders
Gift packaging may include custom labeling, decorative outer wrap, or bundled sets. For bulk or business orders, we also include cutting tags, portion separation, and labeling. Just share your requirements with our team on WhatsApp.
🧾 Order Issues & Refunds
If you receive the wrong product (wrong type of fish, wrong cut, or incorrect quantity), please:
Take clear photos of the received item within 1 hour of delivery
Share them with us via WhatsApp or email
Mention your order number and the issue
After verification, we’ll offer either a replacement, partial refund, or store credit, depending on the case. Your satisfaction is our priority.
If an item is missing from your package:
First, check all compartments in the box (some items may be packed separately)
If still missing, contact us within 1 hour of receiving the order
Provide your order number and describe the missing item(s)
Once confirmed, we will arrange a refund, replacement, or adjust the amount in your next order.
Yes, you can cancel your order before it is processed or dispatched. To cancel:
Contact our team via WhatsApp or call immediately after placing your order
Cancellation is not possible once the item has been cut, cleaned, or packed
For prepaid orders, refunds (if eligible) are processed within 3–5 business days via your original payment method or as store credit.
We offer refunds under the following situations:
You received the wrong or missing item
The product was spoiled or unfit for consumption upon delivery
A cancellation request was made before dispatch
Refunds may be partial or full, depending on the issue. All refund requests must be submitted within 1 hour of receiving the order, with photographic proof if applicable.
Due to the perishable nature of seafood, we do not accept returns for personal taste preferences or if the item was handled improperly after delivery.
However, if there is a genuine issue with the quality or freshness, we will thoroughly investigate and offer a fair resolution.
If your seafood arrives spoiled, leaking, or not properly chilled, please:
Take photos/videos immediately
Contact our support within 1 hour of delivery
We may ask for more details to verify the issue and will then provide either a full refund or replacement based on the situation. Please ensure you are available at the time of delivery to receive the parcel properly.
Customized orders (like marinated, boneless, or special cuts) are non-refundable unless the product arrives damaged or incorrect.
If there's an issue with taste, quantity, or preparation, we’ll review the case and may offer partial compensation or credit based on the severity of the issue and product type.
Refunds are processed within:
1–3 working days for store credit or voucher
3–7 working days for bank/online transfer (for prepaid orders)
COD orders may receive replacement or voucher only, as cash refund is not feasible via courier
Our team will confirm your refund request and keep you updated on the status.
Please ensure someone is available to receive the order at the given time slot. If you miss the delivery:
The rider will wait for a limited time and may try calling
If the order is returned, it may not be eligible for a refund due to the perishable nature of seafood
You can request rescheduling in advance by contacting us before dispatch.
Yes! In many cases, customers prefer store credit for quicker resolution. Store credit:
Is issued in the form of a coupon or wallet balance
Can be used in your next purchase
Is often processed faster than a bank refund
Let us know your preference when contacting us about your issue.
Seafood is a natural, time-sensitive item, so it does not come with a formal warranty. However, we guarantee:
Freshness at dispatch
Safe packaging for local or intercity delivery
Customer satisfaction is very important to us, and we handle all complaints on a case-by-case basis to ensure fairness.
No. We take your privacy seriously.
Your personal information (name, number, address) is only used to process and deliver your order
We do not share or sell your data with third parties for marketing
Payment details are handled through secure, third-party gateways (such as bank transfers or cash on delivery)
We comply with basic privacy practices to keep your data safe.
We reserve the right to cancel or block orders that appear:
Suspicious or fake
Repeatedly placed with no intent to receive
Without a valid phone number or delivery address
Our system also logs user activity to prevent misuse. Customers with repeated incomplete orders may be blacklisted to protect our resources and time.
If your payment fails or is deducted twice:
Contact our support team immediately via WhatsApp or email
Share your payment screenshot or bank confirmation
We'll verify it with our payment partner
If a duplicate payment was made, we will issue a full refund within 3–7 working days or offer store credit, as you prefer.
💬 Customer Support & Help
You can contact us through the following ways:
WhatsApp or Call: 📞 0333-1033307
Email: 📧 gwadarseafoods@gmail.com
Contact Form: Available on our Contact Us page
Social Media: Message us on Instagram or Facebook for quick help
Our support team is available from 11 AM to 1 AM, 7 days a week.
Absolutely! If you prefer personal service, you can place your order directly via:
Call or WhatsApp: 📲 0333-1033307
Just share the product(s), quantity, cutting instructions, and your delivery address. Our team will confirm your order and send you the total bill for confirmation.
Yes, we offer self-pickup from our location during working hours. To pick up:
Place your order online or by WhatsApp
Choose the “Pickup” option
Our team will confirm when your order is ready
Pickup is a great option to save on delivery charges and receive your order faster.
Yes, once your order is placed, you can track and manage it by:
Contacting our support team via WhatsApp
Asking for updates on preparation, packaging, and delivery status
Requesting changes before it’s dispatched (if timing allows)
Our team is responsive and available throughout the day.
You can stay connected with us through:
WhatsApp: Send “Hi” to 0333-1033307 to join our list
Instagram & Facebook: @GwadarSeafood (daily updates & live videos)
Email Newsletter (coming soon)
We frequently share seasonal catches, discounts, recipe ideas, and flash deals, especially during weekends or festivals.
💼 Corporate & Bulk Orders
Yes, Gwadar Seafood proudly supplies premium quality seafood to:
Restaurants & Cafés
Catering companies
Hotels & guest houses
Event and wedding planners
We offer both regular supply partnerships and on-demand bulk orders, with customizable cutting, marination, and packaging options. Special B2B pricing is available upon request.
To initiate, simply contact us on WhatsApp 📲 0333-1033307 or via email at 📧 gwadarseafoods@gmail.com.
Absolutely! We handle bulk and custom orders for:
Family functions
BBQ parties
Corporate lunches/dinners
Dawats & Mehndi events
Ramadan and Eid gatherings
Whether you need 10 kg of marinated fish steaks, 30 kg prawns, or custom seafood platters, we’ll prepare and pack it to your exact requirements.
Please place your bulk order at least 24–48 hours in advance, especially for cleaned or marinated items.
Yes, we offer discounted pricing based on:
Order volume
Frequency (weekly/monthly supply)
Product type (raw, cleaned, or marinated)
Packaging requirements
For example, restaurants purchasing 20+ kg per week may qualify for exclusive B2B rates. Share your business details, expected volume, and preferred seafood types to receive a custom quote.
There’s no fixed minimum for general bulk orders, but for B2B pricing or monthly supply agreements, the following usually applies:
Within Karachi: Minimum order starts from 10 kg per item
Outside Karachi: Due to packaging & courier, we suggest 15–20 kg minimum for efficiency and cost
We’re flexible — just message us to discuss your needs.
Yes, all bulk orders can be customized based on:
Cutting style (whole, steak, boneless, fillet, headless)
Portion weight (e.g. 200g fillet packs)
Packaging per portion (ideal for restaurant prep or catering)
We'll label each packet for easy identification (e.g., “Surmai – Boneless – 1 kg”). Additional masala packs or marinated trays can also be added.
Yes, we deliver bulk seafood orders to major cities across Pakistan via:
Thermopore-packed shipments with ice gel or dry ice
Same-day or overnight dispatch (depending on location)
For cities like Lahore, Islamabad, and Faisalabad, delivery usually takes 24–36 hours. We'll coordinate closely and guide you on storage upon arrival.
Yes. We can manage recurring deliveries based on your kitchen or restaurant’s demand:
Fixed seafood list and quantity
Scheduled dispatch every week or month
Flexible payment terms (advance, partial, or monthly billing)
You’ll get priority stock allocation, faster service, and better rates. Contact us to set up a supply contract or recurring plan.
Yes, we also cater cooked seafood in bulk within Karachi. Ideal for:
Office lunches
Seminars and trainings
Event catering
Ramadan Iftaar platters
Our cooked seafood menu includes fried fish, prawn karahi, grilled trays, seafood biryani, and more. Food is freshly prepared on the event day and delivered in disposable trays with sides and sauces.
Advance notice of 24–48 hours is required for large cooked orders.
If you’re a restaurant, wholesaler, or seafood reseller looking to work with us:
Contact us via WhatsApp or email with your business name and details
Let us know your estimated monthly seafood usage
We’ll send you a bulk rate card or custom quote
You can then place trial orders and scale up as needed
We look forward to long-term partnerships and are happy to support new or growing seafood businesses in Pakistan.
🧼 Hygiene & Quality
Yes, all seafood is thoroughly washed:
Sea fish & prawns are washed with filtered water multiple times
We remove blood, dirt, and surface bacteria
After cutting/cleaning, seafood is washed again and then dried slightly before packaging
For marinated items, we ensure the fish is fully cleaned, washed, and dry-patted before applying masala to maintain quality.
We only deal in fresh seafood. Here's how we maintain freshness:
Our boats bring daily catch from Gwadar, Karachi, and Pasni
Orders are cut and packed fresh on the same day
For out-of-city orders, we chill (freeze) items before dispatch
We do not stock old or long-frozen seafood unless requested
If freezing is requested (e.g., for travel), we can vacuum seal and freeze the order safely.
We maintain strict separation protocols in our workspace:
Separate knives and boards for sea fish, freshwater fish, prawns, and crabs
Marinated items are prepared in a separate section
Cleaned seafood never comes in contact with raw waste
Our staff is trained to wash hands and change gloves between every order
This reduces contamination risk and ensures food safety.
We maintain freshness by:
Packing in thermopore boxes with ice gel or dry ice
Minimizing order-to-dispatch time
Avoiding exposure to sunlight or heat during delivery
Using cool storage compartments for longer routes
We track weather conditions and adjust packaging based on season and distance.
Absolutely. We’ve designed our cold packaging and logistics system specifically for outstation customers:
Fish is packed fresh, not frozen
Carefully chilled using ice
Wrapped in plastic and sealed to avoid leakage or odor
Many regular customers from Lahore, Islamabad, Faisalabad, and Multan trust us for clean, safe, and high-quality seafood — every time.
📊 Weight, Quantity & Pricing
Our prices are based on the gross weight (before cleaning). This is the standard practice in seafood retail.
For example:
If you order 1 kg of whole fish with head & guts, the price applies to the full 1 kg.
After cleaning (removing guts, scales, head, etc.), the net weight may reduce depending on the fish type and your selected cut.
We always mention this clearly to ensure full transparency.
Seafood, especially fish, naturally loses weight during cleaning. The reduction depends on:
Whether the head, skin, and bones are removed
Type of cut selected (e.g. fillet vs steak)
Water loss during washing
For example:
Whole fish cleaned into boneless fillets may reduce by 50%
Fish cut into steaks or curry pieces may reduce by 25%
We always try to minimize waste while following your exact cutting instructions.
All seafood is priced per kilogram (kg) based on pre-cleaning weight unless otherwise stated.
Prices are updated regularly based on market conditions, catch availability, and fuel costs
The final bill at checkout includes any selected cutting, marination, or masala options (if applicable).
Yes, we offer bulk discounts on orders above 10 kg per item, especially for:
Restaurants and caterers
Resellers or frequent buyers
Large family or event orders
You can request a custom quote via WhatsApp for high-volume orders.
Seafood prices are affected by:
Seasonal availability (e.g., winter months have better catch)
Fuel and boat operation costs
Fish size and type
Weather conditions (stormy days affect supply)
We update prices regularly to reflect fair market value while maintaining quality. You can lock in the current rate by placing an order immediately.
Yes! We share daily or weekly updated price lists via:
WhatsApp broadcast (send “Hi” to 0333-1033307)
Instagram stories
Facebook posts
You can also message us directly to inquire about a specific fish, prawn, or crab rate.
Minimums depend on the item and delivery type:
For Karachi: Minimum order starts from 2 kg to 4 kg of seafood.
For Outstation orders (Lahore, Islamabad, etc.): Minimum of 3–4 kg or Rs. 3000+ recommended for cold chain cost efficiency
Cooked food orders may have a separate minimum (usually Rs. 1000+), especially for delivery after 6 PM.
We understand you may want to receive a specific quantity after cleaning (e.g., 500g of fillet). However, it's not always possible to guarantee exact results, as seafood yield depends on the type, size, and availability of the fish.
Since every fish has a different cleaning loss and size variation, and availability changes daily, we cannot always provide guaranteed net weight requests. You can still mention your preference in the notes, and our team will try its best to match it — but we advise ordering a little extra to be safe.
Not always. Fish is a natural product, and each one differs slightly in size, water content, and texture. After cleaning or cutting, the final weight may vary up or down slightly from your ordered quantity.
We aim to stay within a reasonable margin (±50o–100g) and try to balance it fairly
Yes, you can mix different items to meet the minimum — but there are some limits, especially for orders outside Karachi:
For Lahore and other major cities, the minimum is 4 kg total, and you can mix items (e.g., 2 kg fish + 2 kg Prawns).
However, no single item can be below 2 kg, due to packaging and handling standards.
For certain seafood we may require a minimum of 3–4 kg per item.
This helps maintain freshness and ensures safe delivery in thermopore or cold packaging.
🎁 Special Services
Yes, we do! Some seafood items like lobsters, squid, large prawns, and premium fish are seasonal or limited in stock. To ensure availability, you can:
Pre-book the item at least 24–48 hours in advance
Contact us via WhatsApp to confirm arrival schedules
Pay in advance (optional) to reserve
Pre-orders are especially recommended for weddings, BBQ events, or out-of-city deliveries.
Yes! You can send seafood as a gift box to friends or family in any major city in Pakistan.
Choose the seafood products
Add a custom message or gift note
We’ll pack it hygienically and dispatch it.
Ideal for birthdays, anniversaries, or business gifts
Yes. If you’re busy, we can:
Clean and cut your order
Store it in a cold section (0–4°C) for up to 12 hours
You can pick it up later or schedule delivery
This is useful if you're on the way from work or need time before cooking.
Definitely! We have a full marination station where we prepare:
Boneless fillets, steaks, prawns, and squid with custom spices
Options: BBQ Masala, Tandoori, Malai, Green Masala, etc.
Packed in disposable trays, ready for BBQ/grill
This is popular for weddings, family BBQs, and corporate events. Please book at least 24 hours in advance for large orders.
Yes! We love helping customers make the most of their seafood.You can also ask our team on WhatsApp for recipe suggestions
We’ll soon be launching a recipe blog section on our website!
To get first-hand updates:
Join our WhatsApp list → Message “Hi” to 📲 0333-1033307
Follow us on Instagram and Facebook: @GwadarSeafood
Keep an eye on our homepage banners and blog section
We also plan to launch SMS alerts and newsletters soon!