The ordering process begins as soon as you place an order on our website, selecting from various seafood options and customizing your cutting and packaging preferences. Prices are calculated per kilogram based on the seafood’s pre-cleaned weight (whole fish, prawns, lobster, etc.). Since seafood is natural and varies in weight, the final weight may differ slightly from your selected quantity.
02
Order Confirmation
Upon placing your order, you’ll receive an automatic confirmation via email or SMS. This message includes an estimated delivery time and payment options. Our team will keep you updated on any changes due to factors like fresh catch availability, ensuring smooth communication at every step.
03
Order Processing
Once your order is confirmed, our sales team sends it to our on-ground specialists at Karachi Fish Harbor. They carefully source only the finest, freshest products, ensuring quality standards are met. In rare cases of unavailability, you’ll be promptly notified, and alternatives will be offered.
04
Delivery Scheduling
Our logistics team then schedules the delivery according to your specified time and location. You’ll receive updates regarding the estimated arrival, ensuring a smooth and timely experience from start to finish. For non-local orders, we coordinate with trusted delivery partners to guarantee swift transit. Please note that delivery is only available for select areas.
05
Cutting & Packing
Based on your selected preferences, our trained butchers handle the cutting with precision at our Karachi Fish Harbor facility. Each cut is crafted to perfection, whether you choose whole, filleted, or any customized style. After cutting, your order is hygienically packed in sealed zipper bags to maintain freshness and quality.
06
Chilling & Storage
Once packaged, the seafood is placed in state-of-the-art chillers for a few hours, ensuring it remains fresh and safe for consumption. Proper chilling preserves taste and texture, especially for orders that require longer transport times.
07
Quality Check & Preparation
Before any cutting, each seafood product undergoes a rigorous quality check to guarantee freshness. Our experts inspect the items to ensure they meet our high standards for texture, color, and aroma. Only top-quality seafood is approved for further processing.
08
Delivery & Restaurant Pickup
Our dedicated delivery team ensures your seafood arrives fresh and in top condition. The packaging is handled with care to maintain temperature and hygiene, whether delivered to your doorstep or available for pickup. For a personal experience, you can visit our restaurant located at Main PIDC, next to Dawood Center, Opposite PC Hotel, Beaumont Road, Karachi, Pakistan. Here, you can place orders, pick up fresh seafood, or enjoy our dine-in services, offering a variety of freshly prepared seafood dishes in a comfortable setting.
09
Billing & Payment
To promote sustainability, we send a digital invoice via WhatsApp or email, detailing your order and any adjustments based on the final weight. A detailed bill is shared a few hours before delivery so that you can plan payments smoothly. We accept multiple payment methods to make transactions easy and accessible for all customers.
