Refund and Return Policy

Refund and Return Policy – Gwadar Seafood

We have provided this policy in both English and Urdu for your convenience. Please feel free to read the section that best suits your preference.

IN ENGLISH

At Gwadar Seafood, customer satisfaction and quality assurance are at the core of our business. We are committed to delivering fresh, high-quality seafood. In the rare case that your order does not meet these standards, our Refund and Return Policy aims to provide a fair resolution.

Overview

This policy covers eligible scenarios for refunds, returns, and replacements. Due to the perishable nature of seafood, returns and refunds are limited to specific cases.

Eligibility for Returns and Refunds

If your order arrives in a condition that does not meet our quality promise due to damage, spoilage, or an incorrect item, you may be eligible for a return or refund. Please review the following guidelines:

  • Notification Period: Contact us within 2 hours of delivery to request a return or refund. Due to the perishable nature of seafood, we cannot accept returns after this period.
  • Eligibility Requirements: To process your request, we require proof of purchase, along with photos showing the item’s condition upon delivery.

Return Process

  1. Initiate Request: To begin, please reach out to our customer support team at gwadarseafoods@gmail.com or call 03331033307. Include your order number, a detailed description of the issue, and any relevant photos.
  2. Approval & Next Steps: Our team will review your request and respond with the next steps, which may involve return instructions or a replacement arrangement.
  3. Return Shipping: For eligible returns, Gwadar Seafood will cover shipping costs in cases of error or defect.

Refund Policy

Once we confirm your request, a refund will be processed promptly:

  • Refund Method: Refunds will be issued to the original payment method or as store credit, depending on your preference. Please specify your preferred method when contacting us.
  • Processing Timeline: Please allow up to 7 business days for the refund to reflect on your statement, depending on your financial institution’s processing times.

Non-Returnable Items

For health and safety reasons, certain items are non-returnable unless they meet the eligibility criteria mentioned above:

  • Customized Orders: Items that are prepared to order (e.g., marinated or specially processed) cannot be returned.
  • Extended Storage: Seafood kept beyond the 2-hour reporting window after delivery does not qualify for a refund.

Policy Updates

To ensure we meet evolving standards and customer expectations, Gwadar Seafood may update this policy periodically. We encourage you to review this policy before each purchase to stay informed about our current practices. If significant updates occur, we will notify you through our website or email.

Contact Us

If you have questions about our policy or need assistance, please reach out:

  • Gwadar Seafood
  • Location: Main PIDC, next to Dawood Center, Opposite PC Hotel, Beaumont Road, Karachi, Pakistan
  • Email: gwadarseafoods@gmail.com
  • Phone: 03331033307

Thank you for choosing Gwadar Seafood, where we are committed to quality and excellence with every order.

IN URDU

Humare Liye Aapki Khushi Bohat Ahem Hai!
Hamare seafood ki quality aur freshness humari pehli tarjeeh hai. Agar aapko hamare products mein koi masla nazar aaye, toh hum apne return aur refund policy ke zariye aapki madad karne ke liye tayar hain.

Return aur Refund Ke Liye Kya Sharaait Hain?

Agar aapko hamara product galat, khata ya kharaab milta hai, toh aap return ya refund ke liye eligible hain, lekin iske liye kuch conditions hain:

  • Notification: Hamare products ko receive karne ke baad 2 ghante ke andar humein contact karna zaroori hai.
  • Zaroori Documents: Apna order number aur product ki tasveer (jo aapke issue ko dikhaye) bhejna hoga.

Return Kaise Karein?

  1. Contact Karein: Humse gwadarseafoods@gmail.com par ya 03331033307 par rabta karein. Order number aur tasveer bhejein, taake hum aapki return request ko dekh sakein.
  2. Approval: Agar humari team aapki return ko approve kar leti hai, toh aapko return ka tareeqa bataya jayega.
  3. Return Shipping: Eligible returns ke liye, Gwadar Seafood galat ya defective items par shipping costs cover karega.

Refund Ki Policy

Agar aapka return request approve ho jata hai, toh hum aapko paise wapas kar denge:

  • Refund Ka Tareeqa: Refund original payment method ya store credit ke zariye kiya jayega. Refund preference specify karne ke liye humse contact karein.
  • Processing Time: Aapke refund ko 7 business din tak complete hone mein lag sakte hain.

Non-Returnable Items

Kuch items return nahi kiye ja sakte:

  • Customized Orders: Marinated ya specially prepared items ko return nahi kiya ja sakta.
  • Time Passed: Agar aap product ko 2 ghante baad return karte hain, toh wo qualify nahi karega.

Policy Mein Tabdili

Hum apni policy ko waqtan fa-waqtan update karte hain taake aapko behtareen service de sakein. Hum aapko encourage karte hain ke aap hamesha hamari policy ko dobara check karein.

Humse Rabta Karein

Agar aapko koi sawal ya madad chahiye ho, toh humse gwadarseafoods@gmail.com par ya 03331033307 par rabta karein.

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